Content

The course Total Quality Management (TQM) begins with an introductory chapter which defines some basic concepts in TQM and also gives an overview of the historical evolution of TQM. The first part of the course discusses the TQM organisation for the industrial as well as for the service environment. In this part the role of management in TQM and the importance of the behaviour of workers are studied. Attention is given to the TQM implementation process and the development of a quality system, according ISO 9000. In the second part of the course quantitative techniques frequently used in TQM are studied, for example statistical process control, Pareto analysis, Ishikawa diagrams, etc...

Course material

Study cost: 76-100 euros (The information about the study costs as stated here gives an indication and only represents the costs for purchasing new materials. There might be some electronic or second-hand copies available as well. You can use LIMO to check whether the textbook is available in the library. Any potential printing costs and optional course material are not included in this price.)

Goetsch, D.L. and Davis, S., Quality Management for Organizational Excellence: Introduction to Total Quality, 7th edition, Pearson, Boston, 2013

Language of instruction: more information

the course is taught and examined in English

Is also included in other courses

• H00N6B : Total Quality Management