Total Quality Management (B-KUL-H00N6A)

3 ECTSEnglish20 Second term
POC Mobiliteit en Supply Chain

Introduction to Total Quality Management (TQM): philosophy and concepts (part I), tools and techniques (part II)

This course is identical to the following courses:
H00N6B : Total Quality Management

Activities

3 ects. Total Quality Management (B-KUL-H00N6a)

3 ECTSEnglishFormat: Lecture20 Second term
POC Mobiliteit en Supply Chain

The course Total Quality Management (TQM) begins with an introductory chapter which defines some basic concepts in TQM and also gives an overview of the historical evolution of TQM. The first part of the course discusses the TQM organisation for the industrial as well as for the service environment. In this part the role of management in TQM and the importance of the behaviour of workers are studied. Attention is given to the TQM implementation process and the development of a quality system, according ISO 9000. In the second part of the course quantitative techniques frequently used in TQM are studied, for example statistical process control, Pareto analysis, Ishikawa diagrams, etc...

Goetsch, D.L. and Davis, S., Quality Management for Organizational Excellence: Introduction to Total Quality, 7th edition, Pearson, Boston, 2013

the course is taught and examined in English

Evaluation

Evaluation: Total Quality Management (B-KUL-H20N6a)

Type : Exam during the examination period
Description of evaluation : Written
Type of questions : Multiple choice, Open questions
Learning material : None


A formularium will be provided.  For the multiple choice questions a guess correction  is used.