General information

• Study points: 3.00
• Language: English
• Category: Lectures
• Duration: 19.5 hours 
• Periodicity: Taught in the second semester
• POC: POC Verkeer, Logistiek en Intelligente Transportsystemen

Taught by

Peirs Norbert

Aims

Introduction to Total Quality Management (TQM).

Content

The course Total Quality Management (TQM) begins with an introductory chapter which defines some basic concepts in TQM and also gives an overview of the historical evolution of TQM. The first part of the course discusses the TQM organisation for the industrial as well as for the service environment. In this part the role of management in TQM and the importance of the behaviour of workers are studied. Attention is given to the TQM implementation process and the development of a quality system, according ISO 9000. In the second part of the course quantitative techniques frequently used in TQM are studied, for example statistical process control, Pareto analysis, Ishikawa diagrams, etc...

This course is also included in

H01Z5A Quality Management and Industrial Statistics  

Evaluation description

Examination type:
    written
When?: final examination during examination period

Explanation

written exam.